DIGIERA HELP CENTER
Customer Service Center
We provide a three-year warranty for the poor performance of PSSD products when used correctly in accordance with the product manual instructions. The warranty is in effect from the date of purchase by the user. Please read the product manual carefully before installing and using the product and use the PSSD correctly under the manual's instructions.
Frequently asked questions
Our team of dedicated engineers and battery experts are always just a phone call away to answer your questions and make your switch to PSSD.
We're here to help you understand how our PSSD work and how to implement them in a system that's right for you.
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Which systems and devices are compatible with the Magnetic PSSD?
A1: Systems: iOS 17, macOS, Android 9, Windows 7 and above, HarmonyOS, Linux, and other systems.
A2: Devices: The Magnetic PSSD can be used with iPhone 15 series phones, smartphones, tablets, PCs, gaming consoles, drones, TVs, and any product that supports Type-C or USB interfaces.
What is the default file system format for the Magnetic PSSD when it leaves the factory?
A1: The default file system format is exFAT, which can be used directly on devices running Windows, macOS, Android, iOS, and other systems.
A2: Users can reformat the PSSD to other file system formats like FAT32, NTFS, or exFAT according to their device’s requirements. This format conversion must be done on a computer.
Can files or videos stored on the Magnetic PSSD be edited directly on the PSSD?
A: Yes, as long as the Magnetic PSSD is connected to a main device that supports editing, you can directly edit or trim files or videos without needing to transfer them to a computer first.
Which main device interfaces are compatible with the Magnetic PSSD?
A1: The Magnetic PSSD supports USB 3.2 Gen2x2 protocol with a Type-C 20Gbps interface. It can be used with main devices that have Type-C, USB 3.2, USB 3.1, USB 3.0, and below interfaces.
A2: The Magnetic PSSD offers ultra-fast transfer speeds up to 2000MB/s. However, when used with USB 3.1, USB 3.0, or lower interfaces, the speed will be limited by the transfer speed of the main device.
On which products can the Magnetic PSSD support direct recording and storage?
A1: With the wide variety of terminal products (not limited to smartphones) on the market and their rapid updates, whether direct recording and storage is supported depends on the terminal product itself. The Magnetic PSSD can support this function, but users should check if their specific terminal product is compatible.
A2: For example, the iPhone 15 Pro and iPhone 15 Pro Max support direct recording and storage, including 4K 60fps video. To enable this on an iPhone 15 Pro: Go to [Settings] -> [Camera] -> [Formats] -> [Apple ProRes] -> [Enable]. Then, open [Camera] -> [Video] and click the [ProRes HDR] icon in the upper left. If you see "USB-C" at the bottom of the screen, the high-definition video will be recorded directly to the Magnetic PSSD.
How can the Magnetic PSSD be fixed in place on a device that doesn’t have magnetic functionality?
A: The Magnetic PSSD package includes a magnetic patch. You can attach this patch to your device to allow the PSSD to magnetically adhere. For detailed instructions, please refer to the user manual or contact customer service.
Why isn’t the file transfer speed reaching 20Gbps when the Magnetic PSSD is connected to a computer?
A: The main device's interface must support USB 3.2 Gen2x2 protocol to achieve 20Gbps transfer speed. If the interface does not support USB 3.2 Gen2x2, the transfer speed will be lower. The actual transfer speed will be limited by the slowest speed among the main device, the data cable, and the PSSD.
How can the Magnetic PSSD be used with a computer that doesn’t have a Type-C port?
A: You can connect the Magnetic PSSD to your computer using a Type-A or Type-C data cable. You can purchase a compatible adapter or data cable that supports data transfer. To achieve the highest speeds, ensure that the main device, data cable, and adapter all support speeds of 20Gbps or above.
Does the warranty cover data recovery?
A: No, data recovery is not covered under warranty. Users should back up important data in advance. If data recovery is needed, please contact a third-party data recovery service.
How do you transfer files between the Magnetic PSSD and a mobile device (e.g., smartphone)?
A: Connect the data cable to both devices. (For example, with an iPhone 15) Go to the [Files] app -> [Locations], where you’ll see "DIGIERA PSSD." You can then select files to copy or move between the Magnetic PSSD and the smartphone. The directory location may vary depending on the phone model, so check with your phone manufacturer if unsure.
How long can the 1TB/2TB Magnetic PSSD continuously record on an iPhone 15 Pro series?
A: It depends on the ProRes video mode's resolution. After setting the video resolution, plug in the PSSD, and the camera app will display the available recording time. For example, a brand-new 1TB PSSD can record 73 minutes in 4K 60FPS or 147 minutes in 4K 30FPS.
Does the Magnetic PSSD have an indicator light?
A: Yes, the "Digiera" logo serves as the indicator light. When plugged into a main device, the logo will emit a white light. It will stay lit when connected but idle, and it will blink during data transfer. If the logo does not light up, check the compatibility of the main device, the interface, the data cable, and the PSSD.
What’s included in the Magnetic PSSD package?
A: The package includes:
- 1x User Manual
- 1x Magnetic Patch
- 1x Magnetic Portable SSD
- 1x Type-C to Type-C Data Cable
How does the Magnetic PSSD dissipate heat during operation?
A: The middle frame of the Magnetic PSSD is made of aluminum alloy, which has excellent heat dissipation properties. The bottom cover features a step design, and the internal chip is equipped with thermally conductive silicone for quick heat dissipation, ensuring efficient operation.
What are the read and write speeds of the Magnetic PSSD?
A: The read speed is approximately 2000MB/s, and the write speed is around 1800MB/s, making it one of the fastest portable SSDs on the market.
What are the steps for installing the magnetic patch?
1. Identify the location: Choose where you want to attach the magnetic patch on your device or protective case. Align it with the magnetic PSSD.
2. Clean the surface: Clean the surface of the device or case where the magnetic patch will be attached to ensure proper adhesion.
3. Prepare the magnetic patch: Peel off the adhesive backing from the magnetic patch to expose the sticky side.
4. Attach the magnetic patch: Carefully align the magnetic patch with the chosen location and press it firmly onto the device surface to ensure full contact and strong adhesion.
5. Allow adhesion time: To ensure the magnetic patch is securely attached, leave it undisturbed for 30 minutes after installation. During this time, avoid moving or removing the magnetic patch to prevent affecting its adhesive strength.
Can iPhone 14 series and older iPhones use the Magnetic PSSD?
A: No, because iPhone 14 series and older iPhones use the Lightning interface, which does not support the Magnetic PSSD due to interface and protocol limitations. However, any smartphone with a Type-C interface can use it.
Can the SSD in the Magnetic PSSD be replaced?
A: No, the Magnetic PSSD is an integrated unit, unlike external hard drive enclosures. The built-in SSD is exclusively developed and manufactured by KOWIN and is not compatible with any other models on the market.
What is the maximum capacity of the Magnetic PSSD?
A: Currently, the maximum capacity available is 2TB. A 4TB version is in development, with the release date to be announced by DIGIERA.
What is the warranty period for the Magnetic PSSD?
A: The Magnetic PSSD comes with a five-year warranty, excluding damage caused by user negligence. Important Note: Please back up your data before sending the product for repair, as data may be lost during the repair or replacement process.
What materials are used in the Magnetic PSSD, and what capacities and colors are available?
A1: The top cover of the Magnetic PSSD is made of high-strength tempered glass, the middle frame is made of aluminum alloy with excellent heat dissipation, and the bottom cover is made of wear-resistant ABS with an oil spray finish.
A2: It comes in 512GB, 1TB, and 2TB capacities.
A3: Available colors are Antique White, Phantom Black, Twilight Pink, and Titanium Gray.
How do I choose the right capacity for my needs?
A: Select the capacity based on your typical usage habits and preferences. Different capacities can store varying amounts of photos, videos, audio files, and games, depending on the resolution and format. Choose according to your actual storage needs.
What is the weight and size of the Magnetic PSSD?
A: The product weighs up to 46 grams, and its dimensions are 58.0 x 11.8 mm (diameter x thickness).
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